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Frequently Asked Questions
  Here are some frequently asked questions about the installation
and maintenance of your laminate floor.

Installation FAQ

1. Can I install a laminate floor on top of existing flooring material?

Laminate flooring can be installed over most existing floors.  If carpet is the existing material, we need to pay attention to the carpet padding.  Any short-fiber carpet without thick carpet padding is all right.  For carpet installed over thick padding, it is recommended to remove both the underlayment foam and the carpet.  If the carpet was laid directly over a concrete floor, all types of carpet and underlayment foam must also be removed.

2.  Is the glue waterproof?

The glue is not waterproof.  It can only resist intermittent and short-term exposure to water.

3.  How should mouldings be installed?
Mouldings can be glued or nailed to the wall, but not to the floor.

4.  Why are joints of my recently installed floor peaked along the edges?

It is normal that a slight and temporary swelling of the groove segment appears after the floor is glued.   This is an indication that the glue is absorbed in the core material.  It will be corrected by itself shortly following the installation.

5.  Why is a moisture barrier applied on concrete?

A vast amount of water can be trapped by concrete floors below ground.   Since the soil adjacent to the concrete can bring humidity to the floor, it is important to avoid direct contact between the laminate flooring and the concrete floor.

6. Should I continue if the first row of my flooring didn't get installed straight?

The straightness of the first row is critical to the entire installation.   If the first row does not get aligned properly or the joints are not sealed tightly, the overall installation
will be compromised.  Planks along both sides and ends must be parallel to each other or wedge-shaped gaps between planks will be resulted. 

Maintenance FAQ

1.  How do I clean my laminate floor?

Regularly vacuum or sweep your laminate floor serves the purpose of general cleaning.   You can also choose to wipe your floor occasionally with a cloth mop or a light damp cloth.  Frequent cleaning with water is not necessary.  To remove heavier spots or stains, apply a cleaner especially formulated for varnished hardwood floors or a nonabrasive household cleaner diluted in water.  A mixture of household vinegar or ammonia and water is suitable for heavier cleaning as well.  Avoid applying soap-based detergents or wax-based products to your laminate floor as these
may leave a dull finish on your floor.

2.  How can I improve the shininess of my laminate floor?

Shininess of the laminate flooring is a manufactured characteristic which can not be modified.  So, you never need to wax or polish your laminate floor.

3.  How can I remove the glue traces left on my laminate floor?

New traces can be removed by using warm water with damp cloth.  Any glue traces missed in the initial cleaning can be removed by household ammonia and water mixture with a damp mop or cloth.

4.  How can I fix marks, cuts or dents on the laminate floor?

Smaller damages such as dents or chips can be done with the manufacturer-specified repair kit.  If the area to be repaired is larger, it is recommended to replace the entire damaged plank.   Individual planks can be replaced when needed.  Please contact our customer support representatives for a floor professional.

5.  Are laminate floors "pet-proof"?

Laminate floor is good for household with pets.  Pets usually
don't scratch laminate floor.  However, animals have different
habits and sand or other particles may stick to their claws.
 To minimize scratching, it is recommended to trim your pets'
nails regularly.

6.  Are laminate floors "scratch-proof"?

Laminate flooring is extremely hard and is very resistant to scratching. However, it is not "scratch-proof". To minimize scratching, place doormats or rugs by exterior doorways to collect dirt or gravel.   Remove any sand or grit immediately.  Use felt or similar protectors under furniture legs and other easily movable furniture.  Lift heavy objects instead of pulling or sliding them across the floor.

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