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Maintenance FAQ
  1.  How do I clean my laminate floor?

Regularly vacuum or sweep your laminate floor serves the purpose of general cleaning.   You can also choose to wipe your floor occasionally with a cloth mop or a light damp  cloth.  Frequent cleaning with water is not necessary.  To remove heavier spots or stains, apply a cleaner especially formulated for varnished hardwood floors or a nonabrasive household cleaner diluted in water.  A mixture of household vinegar or ammonia and water is suitable for heavier cleaning as well.  Avoid applying soap-based detergents or wax-based products to your laminate floor as these may leave a dull finish on your floor.

2.  How can I improve the shineness of my laminate floor?

Shineness of the laminate flooring is a manufactured characteristic which can not be modified.  So, you never need to wax or polish your laminate floor.

3.  How can I remove the glue traces left on my laminate floor?

New traces can be removed by using warm water with damp cloth. Any glue traces missed in the initial cleaning can be removed by household ammonia and water mixture with a damp mop or cloth.

4.  How can I fix marks, cuts or dents on the laminate floor?

Smaller damages such as dents or chips can be done with the manufacturer-specified repair kit.  If the area to be repaired is larger, it is recommended to replace the entire damaged plank. Individual planks can be replaced when needed.  Please contact our customer support representatives for a flooring professional.

5.  Are laminate floors "pet-proof"?
Laminate floor is good for household with pets.  Pets usually don't scratch laminate floor.  However, animals have different habits and sand or other particles may stuck to their claws.  To minimize scratching, it is recommended to trim your pets' nails regularly.

6.  Are laminate floors "scratch-proof"?

Laminate flooring is extremely hard and is very resistant to scratching. However, it is not "scratch-proof".  To minimize scratching, place doormats or rugs by exterior doorways to collect dirt or gravel. Remove any sand or grit immediately.  Use felt or similar protectors under furniture legs and  other easily movable furniture.  Lift heavy objects instead of pulling or sliding them across the floor.
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