Who We Are
   home page  Home
   about our company  Company
   welcome to contact us  Contact Us
   welcome to visit  Visit Us
  Our Products
     All Floors
        Solid Wood
        Engineered
        Bamboo
        Laminate
        Accessory
  Special Offers
     Clearance Sale
     New Items
     wholesale
     Contractor
  Customer Service
     Our Warranty
     Online Brochure
 
Warranty
 
 
  Sunway Floors provides 15-year structure and finish warranty to S/B Series laminate floorings from the date of purchase such that:

·  Your floor will not wear through.
·  Your floor will not stain.
·  Your floor will resist water damage from everyday spills or mopping with prompt and proper handlings.
·  Your floor will be free from manufacturing defects.

The warranty for the laminate floor is made subject to the following conditions:

· The flooring must be installed properly in accordance with the instructions provided by Sunwayfloors.com.
· The flooring must be installed using installation materials and accessories(foam, moldings and etc.) from Sunwayfloors.com.
· The flooring must be used indoors for residential application only.
· The warranty does not cover wear due to incorrect installation, improper maintenance, modification or accidents, such as scratches, impact by sharp, heavy objects or cutting.
· The warranty does not apply to water damage caused by flooding, standing water (water leaving on the floor for over 30 minutes), household applicants or mechanical failures, or damage caused by water being underneath the flooring.
· A moisture barrier from Sunwayfloors.com must be applied for floor installed over concrete subfloors.
· The warranty is only applicable to the original end-customer and it is non-transferable.
· This warranty covers laminate flooring material only.  Installation costs will not be covered.

For the F series Laminate Floor, Sunway Floors offer 15-year structure and 2-year finish warranty

For the wood floor, Sunway Floors offer 25-year residential finish warranty

· This warranty covers the factory applied UV cured polyurethane or aluminum oxide finish on Sunway pre-finished Hardwood floor, which will not wear through to bare wood or peel/blister separation of factory finish.
· Color changing or gloss reduction is not considered wear through.
· This warranty is only for the original purchaser applies to normal residential traffic and proper care and maintenance of the hardwood flooring must be followed
· Site condition must be acceptable. The relative humidity at the site must not go below 35% and can not exceed 65%.

Warranty Exclusions
· Damage done by shipping, storage and handling
· Scratches or indentations.
· Shrinkage or Expansion caused by wet sub floor or moisture from on top or underneath.
· Inproper Installation.
· Grain variation and Color variation.
· Pets urine will blacken all hardwoods.
· Solid inch hardwood floor should not be glue down to concrete.


Filing a claim:

· Any claim should be filed by contacting Sunwayfloors.com within 30 days after the defect is detected.
· Manufacturing defects must be reported prior to flooring installation, or no later than six months after the date of purchase.
· Proof of purchase such as the original invoice or receipt showing the date of purchase must be presented for warranty. We can be reached at :

1-415-648-1619
1-510-351-8803
service@sunwayfloors.com

This warranty constitutes the entire agreement of the parties and no waiver or amendment shall be valid unless made in writing and signed by an authorized representative of  Sunwayfloors.com.
 Sunwayfloors.com is authorized to modify or change the comprehensive warranty applying to its products and it reserves the right to make alterations to its products.
 
 
search product

  




Reading Room
  Installation Instruction
How to maintenance your floor
F.A.Q.

home . company . products . . wholesale . contractor . customer service . our warranty . f.a.q's . installation instructions . maintenance tips . online brochure
  Contact Us . Visit Us

 © Copyright Sunwayfloors Inc 1999-2003.  All rights reserved.